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Sparatically not receiving calls
Mikeyf81
Member

I switched from att to Verizon and I am unable to receive calls sparatically. I have been on with technical support multiple time without a permanent fix. When someone calls it will go straight to voicemail, then the person will message me and I am able to call them right back. If I restart the phone the issue corrects itself for a bit. I have factory reset the device, im not in airplane mode or do not disturb. I have even bought a brand new phone and this keeps happening. It is really frustrating that this can not be fixed and not knowing if I am missing any important calls. Anyone experience this?

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Re: Sparatically not receiving calls
vzw_customer_support
Customer Support

We understand the importance of being able to receive your calls Mikeyf81. We are happy to help. What is the zip code and nearest intersection where you are located when this happens? Do you know of any other Verizon customers experiencing this issue? Is the trouble only happening when specific phone numbers try to call you?

RashadM_VZW

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