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Trade In Status
cdelorim
Member

Good afternoon,

 

I recently upgraded my wife's iPhone 8 to the 11Pro. I had requested and received a trade in credit for the iPhone 8 and shipped the phone in the trade in box via UPS on May 5th. In reviewing UPS' tracking, I do not see any updates after May 11th when it arrived in Fort Worth, TX, and I received a message from Verizon that I would be charged back for the credit if the phone was not delivered by May 16th.

 

Any suggestions on my next steps.  I have the UPS tracking as well as the submission ID.

 

Thank you.

 

Chris

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Re: Trade In Status
bearone21
Leader

pkg got to ft worth + but no confirmation that item was delivered to verizon is why no credit.

fwiw: the trade-in value is a joke & i keep the old phones to be used on wi-fi only, as an extra device.

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