I went into my Verizon store at Grossmont Center. I showed them my old phone and wanted to traded it in. They gave me my trade in discount but told me to mail my old phone to Verizon HQ in Fort Worth, TX because of COVID-19. Do I need to send any information with my old phone?
That is a great question. With regard to the trade in process you would have to submit the trade in online. Here is the link to complete this process https://www.verizon.com/od/trade-in/#/. You will receive a shipping label and box in the mail to complete the trade in and ship it out to us. Please do not mail it on your own as this can be an issue once received at our warehouse. Does this make sense? JasperM_VZW