Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Unable to receive text messages from ATT customer using a Samsung galaxy
Jodi521
Member

I am a Verizon customer with iPhone 8.  My friend is an ATT customer with Samsung Galaxy.  I can send him messages and call him.  He can call me but he is unable to send me a text - they will not go through.  They come back as undeliverable.  I have been to the Verizon store and they said it was an issue with his phone, he went to the ATT store and was told it was an issue with my phone.  Does anyone have a solution to this problem?

0 Likes
Re: Unable to receive text messages from ATT customer using a Samsung galaxy
vzw_customer_support
Customer Support

We are sorry to hear you are having issues with your friend not being able to text you. We know how important it is to get this corrected, and we will be glad to help. To confirm, have you already verified that you are entering the number correctly? For how long have you been having this issue? DavidR_VZW

0 Likes
Re: Unable to receive text messages from ATT customer using a Samsung galaxy
aab1163
Member

My daughter had this exact same problem. It was somehow connected to the Otter Box that she had.  When she took the case off her boyfriend (on ATT) came through - but if she had the case on they did not

 

0 Likes
Re: Unable to receive text messages from ATT customer using a Samsung galaxy
bearone21
Leader

is the contact listed with both phone # + email address?

0 Likes