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Unable to receive texts from Android users
Tee360
Member

After installing the Verizon Smart Family app my daughter has missed important texts from non-apple users.

They receive the error: "recipient has insufficient funds to receive message"

I am the parent/authorized user and I never applied any restrictions using the Verizon Smart Family app.

We have both deleted the app as well but the problem remains.

Please advise

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Re: Unable to receive texts from Android users
vzw_customer_support
Customer Support

I'm sorry that your daughter has missed important texts from non-apple users and they receive an error (recipient has insufficient funds to receive message), Tee360. We know how important it is to receive all text messages and we are committed to resolving this issue for you.

You mention that this issue started after installing the Verizon Smart Family app, but you have both deleted the app and the issue remains. This is indicative that the issue is not associated with the Smart Family feature. Let's get more details about your daughter's phone.

What is her phone model?
What is the iOS version currently installed? A screenshot showing this information will be very helpful.
Are all non-apple contacts impacted or only specific contacts?

 

AntonioC_VZW

 

https://support.apple.com/en-us/HT204065

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