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VERY SLOW payment processing
J330
Member

I have always asked for paper billing. I still get online notice of my upcoming payment due. When I do get the paper bill it is processed and mailed the very next day.  That mailed payment take over 20 days to get to Verizon and be processed. I get past due notices and late fees applied due to my next bill. Verizon is the only company I deal with that takes this long to process a payment.  I know the USPS does not take 20 days PLUS to get a envelope to VERIZON. Mail delays are not every month.

I get the feeling that Verizon either has very poor payment processing or they are attempting to get everyone to switch to online billing.  Does anyone who prefers paper invoice have this problem?

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Re: VERY SLOW payment processing
vzw_customer_support
Customer Support

J330, 

 

We are so sorry for the trouble. We do process our payments as quickly as possible. We have noticed a delay with the postal system delivering all mail, including our statements to you. We want to help you eliminate these fees. We do have many options to pay including online options. You can still receive a paper bill but pay online to save the stamp. Your bank may also have a payment option to electronically send the payment to us. 

 

-Jenelle

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