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VPN messing with internet connection on my iPhone 8
HClapp1164
Member

anyone know how to remove the VPN from an iphone 8?  I can't get an internet connection when I'm out and about when it's on and it won't let me turn it off.

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Re: VPN messing with internet connection on my iPhone 8
HClapp1164
Member

figured it out, it was the Norton Security app, once I deleted the app all the connection issues disappeared.

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Re: VPN messing with internet connection on my iPhone 8
vzw_customer_support
Customer Support

Sorry to hear about the issues with disabling that VPN on your iPhone 8 and with your internet connection, HClapp1164. We definitely want to help out with this. Here is how you can disable a VPN on an iPhone: https://www.verizon.com/support/knowledge-base-206985/ Please let us know if you are able to turn this off and if this improves your connection as well. 

-Ryan

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Re: VPN messing with internet connection on my iPhone 8
vzw_customer_support
Customer Support

That's great news! Please let us know if you have any other concerns.

 

- Anna

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