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Voicemail Transfers to new device
REXKEN62
Member

I purchased a new iPhone 8 today; already enjoy it!  However, when I transferred the data from my old iPhone 6 to my new iPhone 8, several of my stored voicemail messages did not transfer. I would really like to retrieve/restore the voicemail messages.  Can anyone provide assistance or suggestions?

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Re: Voicemail Transfers to new device
bd94s10
Sr. Member

Glad you like the phone. So your saying you did a backup on the older iPhone and then restored from backup on the new iPhone? My VMs always transfer over and I believe they are stored on the network. I just went into my iPhone X and I have VMs back to 2011. I'm not sure what could have happened.

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Re: Voicemail Transfers to new device
georges_vzw
Verizon Employee

We’re glad you enjoy your new phone, REXKEN62. You came to the right place for help. We need more information though so we can help you best. How were the voicemail messages stored on the iPhone6? Our member bd94s10 is correct in that messages are stored on our servers. With iPhone, there’s also an option to store them on the device itself, which removes them from the servers. That’s why it’s important to know if you did the full backup and restore bd94s10 was referring to. Did all your other data transfer over?

GeorgeS_VZW

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If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voicemail Transfers to new device
REXKEN62
Member

Thanks for your reply!  I actually stopped in my local Verizon store to make sure the VM transfers were successful. The Verizon staff person, who by the way was extremely helpful throughout the process, did the back up. The VMs were stored in my phone but the staff person did a full back up; knowing how important the saved VMs were to me. The VMs were from my mother who passed away suddenly this past May. I shared how important the VMs were/are to me and the Verizon staff member assured me the VMs would transfer. The Verizon staff person was shocked when the VMs did not show up on my new iPhone 8.  Needless to say I, too, was shocked, disappointed and saddened the VMs did not transfer successfully. I was told there was nothing to be done at this point......  All other data transferred successfully.

If there is anyway to restore/retrieve the three lost VMs, I would sincerely appreciate your assistance.

Re: Voicemail Transfers to new device
vzw_customer_support
Customer Support

I have some information that may help. CBW Productions is a company that takes voicemail from Verizon Wireless and can transfer the voicemails to another format. You can check out their site here:

http://cbwproductions.com

 

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