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calling a landline - I can't hear them
Spaniel3
Member

This only happens when I call my brother's landline.  I call, it rings and then "dead air".  I speak and they can hear me but I can't hear them.  This is a recent problem.  I used to be able to call them without any issues.  I have an iphone 8.  All other calls to other people on landlines have no issues.

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Re: calling a landline - I can't hear them
vzw_customer_support
Customer Support

So sorry to hear about the issues with calling that landline, Spaniel3. We certainly want those calls to go off without a hitch and we are happy to help work towards a solution. Is that landline that you are having issues with calling experiencing these issues when anyone else other than with your calls? Is there any damage to your phone at all? Have you tried restarting your phone recently? If not, here's how: http://spr.ly/66011ED4P

RyanM_VZW

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