Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
cellular data update failed

It says cellular data update failed & i cant make or receive calls or texts, did a hard rest, removed & replaced sim card.  Tried to reset network setting but screen just freezes.

Re: cellular data update failed
Customer Support

I am sorry for the inconvenience as I know the importance of staying connected. If the Newtowrk Settings Reset is not responding the next step is a Reset of All Settings in the same menus. This will erase customized settings but no data or files from the phone.