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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
iphone 8 plus goes from black screen to white logo screen and nothing else
g00bah
Member

iphone 8 plus goes from black screen to white logo screen and nothing else

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Re: iphone 8 plus goes from black screen to white logo screen and nothing else
Salisbury
Sr. Member

Hi g00bah, in this link you may find some useful info on how to reset an iPhone. If this is not helpful you may need to connect the iPhone to a computer that has iTunes, and where that iPhone has been previously been backed up, to restore the iPhone

How to Reset an iPhone (All Models)

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Re: iphone 8 plus goes from black screen to white logo screen and nothing else
vzw_customer_support
Customer Support

g00bah, 

 

It's troubling to hear that your phone's not working as it should but we're here to help. What were you using on your phone when this started? What changes(new apps, software, etc.) were made to the phone prior to this happening? Has your phone been damaged in any way or exposed to moisture?

 

Shawnte_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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