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my iPhone8 Plus unable to unlock via home key
molinajv
Newbie
‎09-03-2021 02:40 PM

the screen is black and its not allowing me to unlock thru Home key

 

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Re: my iPhone8 Plus unable to unlock via home key
vzw_customer_support
Customer Service Rep
‎09-05-2021 02:50 PM

This is concerning to hear, molinajv. Is there any physical damage on the device? This would be dents, cracks, water damage, etc. Does anything happen when connected to the charger?

 

-Marshall

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