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new iphone 8plus,unable to send or receive texts from android

I am unable to send or receive text messages to an android phone from my iphone 8plus.

While trying the various fixes found doing an internet search, i noticed that if i turn imessage off and wifi off, i cannot send messages to other iphone users as well. This should be a straight sms message using cellular data.

When attempting to return imessage back on, the phone prompted me to turn either wifi or cellular data on to use imessage when in fact the cellular data is already on!

What a mess!


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Re: new iphone 8plus,unable to send or receive texts from android
Customer Support

Can you give us more details on what exactly you have done? What troubleshooting steps have you completed?