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phone is disabled
sonyrowe
Member
my iPhone 8 plus forgot the passcode and it lock me out  and now it is disabled. hope can I get back in it with out going through itunes
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Re: phone is disabled
bbrdtylr
Novice

You could make an appointment and take it into and Apple Store. I'd imagine iTunes is probably faster unless you do not have access to a computer. This isn't a Verizon thing, it's an Apple thing.

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Re: phone is disabled
vzw_customer_support
Customer Support

We understand your concern, Sonyrowe. You will need to Factory Reset the device. You want to make sure you connect your device to iTunes to backup all your data.

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