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poor apple service
Markus123
Member

Recently my Iphone 8 has died, software issue.   However the phone is less than a year old (new).  Verizon will replace the phone with a refurbished one from the manufacturer...The manufacturer will not replace a new phone with another new phone...Theyll take your money for it though....Crazy disgusting....Think Im done with the iphone after this....

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Re: poor apple service
glitchedpixel
Sr. Member

ALL manufacturer replacements do this.

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Re: poor apple service
mama23dogs
Sr. Leader

@Markus123 wrote:

Recently my Iphone 8 has died, software issue.   However the phone is less than a year old (new).  Verizon will replace the phone with a refurbished one from the manufacturer...The manufacturer will not replace a new phone with another new phone...Theyll take your money for it though....Crazy disgusting....Think Im done with the iphone after this....


Your phone isn’t new anymore.  

Seriously, with proof of purchase go direct to Apple, they are far more likely to give you a new phone.  As long as your phone has no physical damage that is. One ding and no one will touch it.  

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Re: poor apple service
vzw_customer_support
Customer Support

We know how important it is to have a working phone, and we want you to have a reliable device. Rest assured that the devices that are sent through our warranty program are reliable devices that go over a 100 point inspection to make sure that you do not encounter any issues with them. This option is completely free of charge as long as the device has no damage. 

PamD_VZW

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