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text sound


Sometimes when I receive a text message  the sound comes in as static.  It happened today when I was on the phone with a VZ wireless rep making changed to my  account. Has anyone else had this happen?

Re: text sound
Customer Support

Hello a2mreiss,


I thank you for messaging us here to get down to the bottom of your texting sound issue. As a consumer myself, I know I would be concerned as well if my text message sound came through as static. I will be happy to help. Please tell me more information. What is the make and model of your phone? What happens if you try to change the sound of the notification? What kind of alert sound are you using for your notification (factory default or third party download)?



If my response answered your question, please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!