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the worst customer service -connectivity dropping on iPhone
Mgriff8
Member

Over the past week all of my calls have been dropping. Ive been to apple twice and they said the phone was fine. Ive been on the phone/online chat with Verizon for at least 2 hours everyday. They have provided no service. They finally sent me a new phone that is having the same issues. I live in a large city- clearly it is a network issue. This is the worst service ive ever received. All they have offered is a 20 dollar credit. Its unacceptable (and my phone is still not working). All the Verizon technicians can recommend I do is turn it off and on. There is absolutely no knowledge or interest in helping their customers.

Verizon... what is happening to the network? If you cannot provide the basic services you promise to provide- a refund is demanded. A 20 dollar credit is appalling (as well as signing me up for a verizon cloud that I was not told I had to pay extra for). I contact you to fix your connecticvity issues for a week, and all you do is upsell my account to increase my bill. If this is not fixed immediately you have lost a 13 year customer. 

Is anyone else having this issue? Again; the worst customer service ive ever received. 

Re: the worst customer service -connectivity dropping on iPhone
Tigerstep
Sr. Member

And what is an underpaid, most likely 3rd party rep who has Verizon as a client, realistically supposed to do? 

If there is a network issue, someone hundreds, even thousands of miles away, isn't going to be able to do anything about it over the phone. Best that can be done is someone puts out a ticket so an engineer who actually lives near you can physically inspect the towers. 

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Re: the worst customer service -connectivity dropping on iPhone
Mgriff8
Member

Unfortunately I have gotten in contact with engineers (which took days) as well as local agents. And when those engineer tickets are submitted and you are told you will be given an update in 24 hours, but its been over a week... 

Apple has said there are many verizon customers coming in with the same issue, so its clearly a network problem. But every time I speak with Verizon they deny this. If there are issues, that needs to be communicated to customers. Some of us, our employment, is dependent on our cellular connectivity. The irresponsibility and lack of communication from the Verizon team is very disappointing. Not to mention the upsale tactics used every time I contact them to fix the problem and to report the issue. Lets fix the service we have before adding onto my bill and making it more expensive please. 

Very disappointing. 

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Re: the worst customer service -connectivity dropping on iPhone
vzw_customer_support
Customer Support

Mgriff8, We always want our customers to have the reliable service they deserve. To see that you’re having issues is disappointing. Let’s check out what’s going on and see how we can help. I'd love to look up that ticket number that you were speaking of. Do you have that NRB ticket? 

 

-TakendraW

 

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Re: the worst customer service -connectivity dropping on iPhone
Mgriff8
Member

I have a few 

TR-371568652-E01

TR-371545773-e01

Chat id 70e75e5f-be68-409a-b041-d74fb1ee909f

I have reset networks settings. switched the SIM card, switched the phone for a replacement, and ran diagnostics tests at apple (which came back fully functional for both my old phone and the new one that was sent). It's the network. Many people in NYC have complained abut dropped calls. It's been almost 2 weeks now; at least provide some kind of communication and update to the progress of service restoration. If this lasts much longer, I will have to switch carriers so that I can continue to work. 

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Re: the worst customer service -connectivity dropping on iPhone
vzw_customer_support
Customer Support

We never want to hear this, we know you depend on your service. I expect excellent Customer Care, and I want this for you as well. I am sorry if this is not what you have received. Don't worry, we will rectify this. What ZIP code are you in? Is this happening outside as well as inside?

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Re: the worst customer service -connectivity dropping on iPhone
Mgriff8
Member

10011. yes, its outside and inside. for 2 weeks now 

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