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Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
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$579 Promo OST page ID 328415
venom70
Member

When I was at the store, I was told my account qualified for the $579  trade in promo.  The order was placed at the store and the representative who I have worked with many times showed me where he saved the promo on my account.  I went in yesterday to pick up the new phone and he said that I would just need to go into my account and follow the directions to send in the old phone.  I have checked my emails and my account but I can't find anything about sending the old device.  I don't have a submission ID because it was ordered at the store and I tried using my email but that didn't work either.  Please advise what I need to do in order to send in the old phone. 

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Re: $579 Promo OST page ID 328415
9wood
Sr. Member

I would go talk to same person at store and get it figured out

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Re: $579 Promo OST page ID 328415
vzw_customer_support
Customer Support

venom70,

 

We want to do all we can to help make sure you are getting your correct promotion. We have sent you a Private Note and are standing by for a response.

 

ColinH_VZW

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