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A sequence of horrible experiences
oyzh123
Member
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Re: A sequence of horrible experiences
Tigerstep
Sr. Member

You think Verizon was the only company getting iPhone 12s? Any "irresponsible delay" was orders being fullfilled through Apple to many retailers selling them. Your pdf shows one phone and it has the status backordered. Stock on a big product launch, regardless of company, tends to be poor. 

For figure 2, just search (carrier name) + upgrade fee. They all have them listed online. You don't avoid an upgrade fee unless you buy the unlocked/simless model at full retail.

Your demands aren't going to be met. Verizon doesn't make iPhones, that's Apple for providing stock. You're free to not pay your bill and be subject to collections and the credit report hit that comes with it. Any reputable attorney wouldn't take a case for a common supply & demand situation. The only entitlement here is a reimbursement for a lost switcher offer as store reps are notoriously bad at not giving customers the link/promo code to redeem gift cards.

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Re: A sequence of horrible experiences
oyzh123
Member

I can understand your complain about Apple.

But, does that mean the solution is: waiting? Any expected deadline?

Would you mind giving me your employee ID or name, then that's more convenient for me to talk with your colleagues and sync our conversation.

 

Best.

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Re: A sequence of horrible experiences
vzw_customer_support
Customer Support

We would be happy to help with any concerns you may have. We're unable to view your link. Can you please provide some details on what exactly is going on?

EllisandraC_VZW

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Re: A sequence of horrible experiences
oyzh123
Member

How about this:

https://drive.google.com/file/d/1FtUh7oHShN19KhTAGAJqCRKLyrTAx4eL/view?usp=sharing

To make it simper, what's the best way to get the iPhone updated? Because complaining about the problem instead of solving it is not a good idea for both us and Verizon.

 

Here is the main problem:

    1. As shown in Figure 1, on Nov.19 2020, we got one iPhone delivered. But the order # 10290470 doesn’t arrive on the same day,  now nearly a month has passed. As the  customer, we didn’t get any explanation from Version. Instead,  we spent more than 20-hours discussing this issue with Version, however, get slow response. The approximate time cost are listed below:

Contact Time

Time cost

Contact method

Result

 

 

 

 

11/30

2 hours

Online chat

"Please wait”

12/4

2 hours

Phone

"Please wait”

12/8

0.5 hours

Text the store stuff

No response

12/10

3 hours

Store

"Please wait” and “He/she didn’t know how to solve this issue”

12/15

1 hour

Online chat

pass the buck between different agents

12/21

2 hour

Store

Cannot find the order

12/22

3 hours

Phone

System error

12/22

1 hour

Online chat

pass the buck between different agents

Other related time

10 hours

 

Write this doc, check order everyday, commute time to the store…

Total time cost

24.5

 

 

    1. The last response is “the order is blocked in the system due to some technical issue”
    2. Finally, we only got one iPhone from Verizon, but had to pay the expense of the iPhone in full price instead of the reduced price according to previous BOGO contract.
    3. We never get contacted from Version side.

You can contact me through [email address removed per the Verizon Terms of Service].

Last but not least: please pay attention to this order (there must be some technical issue with this order):

order # 10290470

Not any information about us, because we've spent 20 hours waiting in line, and give information about ourself (my name, birthday...), only around 2 hours discussion about the order. but we only care about when this order order # 10290470 will be delivered.

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