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All Verizon Calls Drop at my House Now
K009329
Member

Hello

My family has had Verizon for Years.  We have never had issues.   Suddenly about a month ago, our signal is now down to 1 bar and almost everyone of our calls will drop within 5 minutes

This is Everyone's phone that has Verizon and comes to my house

i Got a brand new phone...  same thing

i am going to have to cancel Verizon and go with a different provider if Verizon can't help us?!

Re: All Verizon Calls Drop at my House Now
vzw_customer_support
Customer Support

K009329, we would hate to see you leave the Verizon family, and we are here to help. We want to make sure you have a reliable signal at home. Have you contacted us in the past month, to troubleshoot this issue? CourtneyM_VZW

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Re: All Verizon Calls Drop at my House Now
9wood
Sr. Member

Many others and myself included have same problem have not been able to get much help just no answer reply I'll spare you the details but would think with many reports if this they would be looking more into the problem

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Re: All Verizon Calls Drop at my House Now
Machado22
Member

Add me to the list of frustrated new customers who are having signal strength issues, dropped calls, no service on my brand new iPhone 12 mini-and this is my 2nd phone because the first iPhone 12 mini was having the same issues.

7 weeks later, 2 iPhones later and the problem still exists and Verizon has shown no sense of urgency to correct the issue. I am just about ready to cancel my service because the iPhone 12 mini does not work.

Can you believe after about 12 phone calls, Verizon suggested I disable the 5G feature and instead operate on LTE? PATHETIC!😡

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Re: All Verizon Calls Drop at my House Now
vzw_customer_support
Customer Support

Machado22, we understand the importance of making sure you are aware of your promo options for YouTube TV. Allow us the opportunity to take a closer look at the details. We have sent you a Private Message. Can you please respond to that message? Thank you. 

 

 

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Re: All Verizon Calls Drop at my House Now
Ehangxiud
Member

Same!

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Re: All Verizon Calls Drop at my House Now
vzw_customer_support
Customer Support

Hello, Ehangxiud. We are very sorry to hear about any issues you're experiencing. We certainly want to help. How long has this been happening?

-Brett

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Re: All Verizon Calls Drop at my House Now
WayneHouston
Member

I even have Wi-Fi Calling on.  What is going on?

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Re: All Verizon Calls Drop at my House Now
vzw_customer_support
Customer Support

Being able to use the service where you need it most is essential, WayneHouston. When did you first notice an issue? Are other VZW devices experiencing similar issues? Looking forward to hearing back.

-Chris

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