Apple Music Subscription not connecting

[selenaharris17]

I need help getting access to the Apple Music that comes with my Verizon plan. I keep getting the error “No Subscription
Through Verizon
Find out if you're eligible to try
Apple Music for free.”

My email has been corrected with Verizon but I never received any information since the last contact.

I can not join through my Verizon account because it says the phone which has the plan is not compatible.

[vzw_customer_support]

selenaharris17, 

We want to make sure you can take advantage of all the features that come with your plan.  Let's get a few details. What model phone are you using? Are you the Account Owner on My Verizon?

-Jenelle

[selenaharris17]

Yes I’m the account owner with and iPhone 13 Pro

[vzw_customer_support]

Good day, selenaharris17. Thank you for those details. It is important to ensure that you have the correct plan including Apple Music. What is the name of your plan, please confirm if your plan includes Apple Music on number 4 under "About the Verizon Apple Music promotion" at this link https://www.verizon.com/support/apple-music-faqs/#included at your convenience.

-Antonio