Store agent never applied by BOGO free offer for my iPhone 12 Pro (May 2021). Never given any paperwork and was told that I would see if applied after the 2nd billing statement. Nothing ever showed up so when I called in Verizon fixed it by adding the BOGO as a trade-in starting today.
Have already paid 3 bills. They said that I would not get a credit going back to the first 3 bills because they could not get the system to do so.
Honestly - Verizon should have back office processes for errors like these. I have done nothing wrong and now am stuck with Verizon an additional 3 months to realize the BOGO.
The BOGO was the only reason I signed with Verizon. It is a decision I completely regret. Should have gone with T-Mobile for better customer service and better coverage in Austin, Texas.
Whoever worked with you must be new because an extension isn't true. I've done countless promo corrections for customers when I used to be an agent. Whatever months you are missing, the system automatically catches you.
If you were 3 bills in and a promo correction was done, you would see promo credit 1 of 24, 2 of 24, 3 of 24 and the current 4 of 24 on the following bill. Unless you did 30 months, but the principle is the same.
Fun fact, I had a Christmas promo on my wife's line years ago that wasn't applied which needed correcting. After calling in to fix, the next bill was considerably lower from missed credits.