Re: Backordered iPhone 12 Pro
sweetsue21
Enthusiast - Level 1

Mine was also cancelled and I was never informed. I in the process of doing a new order now. I'll probably be waiting for this order as well and it'll be Christmas before I get it. Verizon, DO BETTER!

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Re: Backordered iPhone 12 Pro
vzw_customer_support
Customer Service Rep

We're certainly sorry to hear about the order cancellation, sweetsue21. I know that's confusing and that's not the experience we ever want for you. We've sent another Private Note to you in case you still need help with this. 

-RSM

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Re: Backordered iPhone 12 Pro
Predator7
Specialist - Level 1

Verizon is notorious to cancel your order and not to inform their Customers!!! Even you cancel the order Verizonwireless.Com will show order is progress for months or new order will not show up at all. Verizon Websites are terrible and not syncing well with order update!!! And pls don't even bother to call Customer Services because they have no idea????????????     

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Re: Backordered iPhone 12 Pro
vzw_customer_support
Customer Service Rep

Hello, Predator7.

We'd be glad to provide more details if possible on the order. Sometimes orders are cancelled if they're not picked up in time -- Was this phone ordered for instore pickup? Is this something that we can still check on for you?

CelesteR_VZW

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Re: Backordered iPhone 12 Pro
Predator7
Specialist - Level 1

I have ordered iPhone 12 Pro Gold 128Gb on Jan.20.21 it was showing back ordered and will ship on Jan.17.21 but order never show up under the order!!

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Re: Backordered iPhone 12 Pro
vzw_customer_support
Customer Service Rep

Predator7, we are here for you and will be happy to help check on the order with you. Please send us a Private Message for better assistance. JoseL_VZW

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Re: Backordered iPhone 12 Pro
MagdaPolak
Newbie

Is iPhone 12 Pro Max 128 in graphite available or on a b/o?

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Re: Backordered iPhone 12 Pro
vzw_customer_support
Customer Service Rep

We are showing this device available. Here is a link for you: https://www.verizon.com/smartphones/apple-iphone-12-pro-max/. We hope this helps. -Albert_vzw

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