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Cannot update payment information for pre-order
sonictechno
Member

I pre-ordered iPhone 12 on Friday. The charge went through on my Apple Card through ApplePay. Now VZ is saying I need to update my payment information. The charge is no longer on my Apple Card. I cannot proceed with updating the payment information because the site keeps messing up. I have tried various browsers on three different operating systems. VZ says they are unable to change the payment information on their end. How can I get around this?

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Re: Cannot update payment information for pre-order
Tigerstep
Sr. Member

Order from Apple directly?

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Re: Cannot update payment information for pre-order
sonictechno
Member

Lol, if I could I would. I am stuck on Verizon's upgrade program. Thanks for the answer.

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Re: Cannot update payment information for pre-order
Nonfatlatte
Member

The same thing happened to me. After spending hours on the phone with Verizon yesterday, I was told the only way to fix it is to cancel my preorder because the system was stuck. I had a deliver by 10/23 date on my preorder and now I can’t even place a new order, which is showing as an 11/4 ship date on the site, because my trade in doesn’t show as an option at checkout anymore. They told me I have to wait 24 hours for the cancellation to process in their system. 😡

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Re: Cannot update payment information for pre-order
sonictechno
Member

I eventually just cancelled it and got it through Best Buy. They offered more money for my existing iPhone 11 and I can pick it up on Friday, supposedly.....

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Re: Cannot update payment information for pre-order
vzw_customer_support
Customer Support

sonictechno, we're sorry to hear about the trouble you've had updating the payment information on your recent pre-order. We'd love to help right away and take a closer look at your account to find out what's going on. We'll be sending a Private Note to better assist.

 

LauraF_VZW

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Re: Cannot update payment information for pre-order
mforchetti6316

This exact same issue is happening to me. @vzw_customer_support what can I do to get this resolved? Do I also need to cancel my order and go elsewhere to get my phone? Please help!

 

I pre-ordered iPhone 12 on Friday. The charge went through on my Apple Card through ApplePay. Now VZ is saying I need to update my payment information. The charge is no longer on my Apple Card. I cannot proceed with updating the payment information because the site keeps messing up. I have tried various browsers on three different operating systems.

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Re: Cannot update payment information for pre-order
vzw_customer_support
Customer Support

Making sure that your pre-order for the iPhone 12 is in tact, is priority. I will be sending you a Private Note to assist.

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Re: Cannot update payment information for pre-order
vzw_customer_support
Customer Support

Sonictechno, while we are sad to hear that this led you to cancel your order, we are glad that you will still be receiving your new device and hope that you will love it. Here is a link to help you get started once you receive your new phone at https://www.verizon.com/support/knowledge-base-235468/. LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cannot update payment information for pre-order
VerizonUser94
Member

Same issue here, absolutely unbelievable. Why is Verizon refusing to take our money???