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Cant swap numbers
krrdmms
Member

Cant swap numbers between my iphone 12 pro max and another phone on my account - get error- "We are unable to find the details in our system for this device." - both phones are activated and working. 

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Re: Cant swap numbers
vzw_customer_support
Customer Support

Swapping devices between numbers on the same account is meant to be a simple process, not one that generates errors, krrdmms. We are so sorry to hear things are not going smoothly for you, and we are here to help. Since we will need account access, we are sending you a Private Note to further assist you.

 

GeorgeS_VZW

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Re: Cant swap numbers
JessieAdilia
Member

Currently having the same issue Pixel 2 to S21 5g

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Re: Cant swap numbers
vzw_customer_support
Customer Support

Hi JessieAdilia, we're sure you're eager to get your new phone up and running. As there is a delay through this forum, are you still in need of assistance? 

 

Melissa_VZW

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