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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Cant swap numbers
krrdmms
Member

Cant swap numbers between my iphone 12 pro max and another phone on my account - get error- "We are unable to find the details in our system for this device." - both phones are activated and working. 

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Re: Cant swap numbers
vzw_customer_support
Customer Support

Swapping devices between numbers on the same account is meant to be a simple process, not one that generates errors, krrdmms. We are so sorry to hear things are not going smoothly for you, and we are here to help. Since we will need account access, we are sending you a Private Note to further assist you.

 

GeorgeS_VZW

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Re: Cant swap numbers
JessieAdilia
Member

Currently having the same issue Pixel 2 to S21 5g

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Re: Cant swap numbers
vzw_customer_support
Customer Support

Hi JessieAdilia, we're sure you're eager to get your new phone up and running. As there is a delay through this forum, are you still in need of assistance? 

 

Melissa_VZW

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