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Get garbled text messages from Verizon when a new voicemail is left
BigJohnK
Member

  I just transitioned from an old Android phone to an iPhone 12 Pro.  I have spent hours working with Verizon and Apple, visual voicemail is still not working, and I get these strange verizon sync text messages.  If the problem has been around for this long, or at least a similar one, I cannot believe someone does not have a solution!

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Re: Get garbled text messages from Verizon when a new voicemail is left
vzw_customer_support
Customer Support

@BigJohnK, thanks for reaching out to us about this via this platform. Voicemail is an essential feature, so I want to make sure all the components are working as they should be. Please respond to this Private Note, so I can assist you better.   -Dia

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Re: Get garbled text messages from Verizon when a new voicemail is left
BigJohnK
Member

I have now spent more hours with Verizon Tech Support than I like to count.  Today I went to the corporate Verizon Store hoping for help.  Other than being told it would be a 2 hour wait and being given a "special" tech support number that hung up on me, no progress.  It is obvious that Verizon's systems still think I have my Android phone even though I bought this iPhone from Verizon.  I am ready to move to another carrier or at least to use a third party app like Google Voice Mail as a work around.  Pretty pathetic customer service from what used to be a premium service company. 

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Re: Get garbled text messages from Verizon when a new voicemail is left
BigJohnK
Member

I gave up on getting a resolution from Verizon!  I signed up for Google Voice Mail and redirected voicemail to that account.  Sad that Verizon can’t fix their own services.

 

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