I just had an excellent customer service experience with Gayle from Verizon. She was so kind and sweet and answered all of my questions very quickly. I was told I would receive a survey after our online chat ended. However, I did not receive one and I would love to go out of my way to make sure it is known she gave 5 star top notch service 🙂
Aliza_kenny91, we love feedback and your kudos will not go unnoticed. We are excited to hear about your awesome experience and we will forward your kind words. We want to thank you for being a valued part of Verizon and I hope you enjoy the rest of your weekend. -Sylvia
I'd like to leave a 5-star review for Chris Turner, the store manager at the Verizon store located at 501 W 12 Mile Rd Madison Heights, MI. He spent time helping us with an old iPhone we are adding to our plan. Even though a purchase was not involved, he went above and beyond helping us with removing old data from the phone and getting it back to manufacturer settings. He courteous and patient and is a wonderful example of quality customer service. Thanks, Chris!
Hello turnerp, thank you for taking the time to provide the feedback. We truly appreciate it and Chris will too!!!
Leah picked up fast, was patient, articulate, smart, and helpful. Solved the problem others couldn't get right for months. Hard to believe, but I am a Verizon fan again.