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I can't set up my personal hotspot.

Every time I try, I go to settings and click on the link and all it does is take me to the Verizon website where I see no option for setting up my personal hotspot. 

I have been on the phone, on hold, trying to get in touch with customer service for 2 hours and am so ready to switch to AT&T. Verizon has the worst customer service!!!!!!!!!!!

Re: I can't set up my personal hotspot.
Customer Support

We know how handy the hotspot feature is with your phone! Sorry for any trouble contacting us. We have sent you a Private Note to best assist. -Nikki