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I cannot receive OTP texts to verify identify from other apps like Facebook, Amazon, etc
ewaver
Member
‎01-26-2022 06:54 AM

I am a new customer with a new iPhone 12ProMax.

 

I cannot receive OTP texts to verify identify from other apps like Facebook, Amazon, etc.  I can receive text messages from friends/family.

 

Please Help,

 

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Correct Answer!
Re: I cannot receive OTP texts to verify identify from other apps like Facebook, Amazon, etc
vzw_customer_support
Customer Support
‎01-26-2022 07:01 AM

Messaging concerns are not what we want. We'll be more than happy to troubleshoot. Have you tried restarting your phone since you've noticed this issue? -Corey

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Correct Answer!
Re: I cannot receive OTP texts to verify identify from other apps like Facebook, Amazon, etc
ewaver
Member
‎02-03-2022 04:12 AM

Yes, I have worked with the support team and tried many things, including restarting my iphone and network settings.  Still cannot receive OTP texts.  They said they would come back to me with in 72 hrs and its been about a week now with nothing.

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Correct Answer!
Re: I cannot receive OTP texts to verify identify from other apps like Facebook, Amazon, etc
vzw_customer_support
Customer Support
‎02-03-2022 04:17 AM

We want to look into this further for you. Please send us a Private Note. *Rebecca

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