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IPhone 12 Order has been processing for more than a month
LukeTherieau
Member

I ordered the new IPhone 12 on 10/21/2020. It's now 11/26/2020, and my order is still processing. I'm glad that Verizon hasn't billed yet for this order but I would like my phone at some point. If I knew it was going to take this long I would have bought at Best Buy. I'm concerned that I will be finally billed for this order randomly, like next year, where the phone will be come obsolete. Is there a way to cancel my order altogether? 

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Re: IPhone 12 Order has been processing for more than a month
vzw_customer_support
Customer Support

Oh, no! That's a long time! We'd definitely like to investigate to see what's going on, and what we can do for you. We will be sending you a Private Note. 

 

 

BrittanyR_VZW

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Re: IPhone 12 Order has been processing for more than a month
vzw_customer_support
Customer Support

Hi, there! We want to ensure that you get your device as soon as possible, let's get to the bottom of this. What was the make and model of the iPhone you ordered?

 

BrittanyR_VZW

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Re: IPhone 12 Order has been processing for more than a month
LukeTherieau
Member

Hello, my order was an iPhone 12 64GB in Blue.

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Re: IPhone 12 Order has been processing for more than a month
vzw_customer_support
Customer Support

We can take a look into this for you, please send us a Private Note. 

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