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Iphone 12 pro max cancelled order

I purchased the iphone12 pro max a few days ago and everything was fine till I received an email stating my order was canceled by Verizon even though I already made the payment and everything. Called customer service and they were no help.  Everyone just gave me the run around.

Re: Iphone 12 pro max cancelled order
Customer Support

When an order is canceled a refund will be issued within 5 business days. We would be happy to help you place the order again if you need!