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Message+ - Not able to generate pin
RJ327
Member

I’ve been using the message+ app for a while now, but about a month ago, I believe after an app update, I was logged out. I still continue to receive push notifications to my phone of all of the sms messages, but can’t open the app to view them. 

Recently I deleted the app completely and reinstalled to try to login again, but keep receiving the message “not able to generate pin. Please try again later sometime.”

I also have message+ on my iPad which is still logged in and seems to be working fine, minus the calling function. I deleted the iPhone profile from message+ via the iPad just in case that was the issue, but still no luck. 

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Re: Message+ - Not able to generate pin
vzw_customer_support
Customer Support

RJ327, we would be happy to help look into this with you. Can you please send us a Private Note for better assistance?

 

JoseL_VZW

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Re: Message+ - Not able to generate pin
RJ327
Member

Sent a PM back when this reply was posted and still have not heard anything back. So as of today the app still does not work on my iPhone.

There was an app update on August 20th and now I receive a new error message: 

Could not connect to server. Please try again later. 

App is still working fine on my iPad, but pretty inconvenient because I am not walking around with my iPad in my pocket. 

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Re: Message+ - Not able to generate pin
rkottal01
Member

I have the same issue.  My IPad doesn't have a cellular chip so no line of it's own.  Trying to use my IPhone's line.  It used to work fine.  Any solutions?

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Re: Message+ - Not able to generate pin
vzw_customer_support
Customer Support

We would love to see you be able to use the Message+ feature on your tablet. Have you tried removing and reinstalling the app on the tablet? Is "Integrated Messaging " enabled on your Smartphone under the Message+ settings? -Yale

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