Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Ordered a month ago

I ordered a new iPhone 12 pro to upgrade my 8 a month ago. It is the gold 128 GB, which I knew was on back order and estimated to ship on Nov 25 going into the order, which was fine. However, Nov 25 has come and gone with no update whatsoever. The virtual assistant is utterly useless (the actual person I chatted with was no help either) because I just want to check on the status and make sure the order is still active and see if any updates on shipping time are available. 

Re: Ordered a month ago
Sr. Member

I would call and ask I don't know if the email has any link for update or tracking never ordered through site 

Re: Ordered a month ago
Customer Support

k8te, I understand the importance of seeing the status of your device. Please meet us in a Private Message for one on one assistance.