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Payment for Pro Max 12 taken on 11-15 then declined today
NissMonique
Member

I ordered two new phones with the upgrade option and the funds were taken out on November 15th and they said that the phones would ship no later than December 11th. Today I received an email stating that the payment was declined and the orders are nowhere to be found on our account. Our bill still reflects the updated amount that was given to us with the new phones on the plan. Upon looking into our Apple Pay, a new transaction was attempted just an hour ago (around 7 PM MST) and that was declined but there was more than enough for it to process. Very confused and very disappointed as both me and my fiancé were looking forward to getting these in time for the holidays. Please please please reach out. Will be calling customer service first thing in the AM as hours for the day are over. 

Re: Payment for Pro Max 12 taken on 11-15 then declined today
9wood
Sr. Member

Seems something is not right here payment goes out than declined would also check your bank or however was paid to see if it did go through or not have that for when you call

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Re: Payment for Pro Max 12 taken on 11-15 then declined today
NissMonique
Member

Yes I agree. Very odd. Payment was taken in amount and shows as taken on Apple Pay then today they tried the other amount that was $4.05 more and that one shows as declined. No sense in taking two different amounts for the same transaction. Should be a fun call with customer care tomorrow. 

Re: Payment for Pro Max 12 taken on 11-15 then declined today
9wood
Sr. Member

You have payment confirmation so should not be contested by them now just need them to fulfill order as should of been done I would also mention this second payment attempt by them perhaps system didn't process first who knows best of luck