Preorder terms and conditions for an exchange preorder . URGENT HELP.

[FAzadi]

Hi so I pre ordered an iPhone 12 pro max. And it’s making me review the terms and conditions and accept,  it says it is not required for the order. However when I look at the order status it shows the complete opposite saying that I need to review terms and condtitiojs.. and this is a worry free guarantee exchange and it’s starting to frustrate me a lot... so far none of the agents don’t know what is going on with the order and I cannot cancel because if i do the shipment will delay for a month

[Marie361]

I just had this problem today. Spoke with several agents and finally one told me to call the 800 number. I called and the person I spoke with says on their end it is not saying that I have to take any action and I should be fine even though it says the exact opposite thing it’s showing you in your account order status. I guess I’m just going to trust what the representative over the phone told me and wait to get shipping confirmation. 

[Marie361]

If you find out something different could you please post? Thanks 

[vzw_customer_support]

It's our priority that your order is properly processed so that we can turn these feelings around. We contacted you via a Private Note to continue assisting you.
GeovannJ_VZW

[vzw_customer_support]

Marie361,

We always want to provide accurate information and keep you in the loop regarding your order status. I am glad to hear that our Phone Support Team was able to resolve your order issue. You can continue to check the status of your order here https://www.verizon.com/od/cust/orderStatusIndex#/ .

Does this help?

Thanks,

PamelaF_VZW

[jhalp]

What was the outcome of this? I’m experiencing the same problem with a 12 pro exchange and all the phone reps keep saying the order looks fine on their end except on my end the order keeps expiring because I’m not accepting the T&Cs.... When you try to accept, it says not required. Spent hours on the phone with multiple reps and no one can figure out the problem other than... I think we need to cancel and start over... but that doesn’t help! Time to cancel service and switch?

[vzw_customer_support]

We most certainly wouldn't want to lose you as a customer, jhalp! We apologize for the trouble you've had with this order. When trying to accept your terms and conditions are you using the app, website, or automated system?

KiaH_VZW

[jhalp]

I’m using both the app and the website. Support reps have even tried to “escalate” me to manually enter them by phone but it just tells me the device is activated. I call and ask for help and everyone knows how to fix it and then transfer me to someone else. I wait on hold for a long time and someone else picks up, goes on and on....

[jhalp]

I’m on hold as I’m typing this. Talked to a “telesales” rep who didn’t even look into and said, let me get you to someone that can help. Still on hold at and hour and 23 minutes

[vzw_customer_support]

We want to ensure this is thoroughly looked into, jhalp. Please send us a Private Note to get started.

CheyenneS_VZW