agree with you totally sad that things have got so bad (other companys also ) in this world use to be customers mattered
I'm sorry we left you with a not so good experience. We definitely don't want you to go to any other carrier. Please tell me, are there any questions I can help answer? - Carter
I am having the same problem, except they are trying to say that the promotion had ended. My order was placed with a sales agent which I was on the phone with. I, too, have received the emails saying that I had met all the ‘requirements’ and that the rebate would be applied, twice. The first time the rebate never showed up. The second I finally received an email stating the rebate had been accepted for both lines and 38 minutes later another email saying there was a problem. This has been going on for 3 months. I am very unhappy with Verizon and will be posting every possible place I can about this ‘bare and switch’. Did you ever get this resolved?
It's not our intent for you to have this type of experience when trying to redeem your rebate, & deeply apologize, Rmadion. We want to help here. I understand you got multiple emails, and your order was placed over the phone. After placing your order did you make any changes to your equipment or line of service at anytime? How many tracking numbers did you receive? What are your results when you track the status of your rebate here: http://spr.ly/6601H5KHH ?
KiaH_VZW
I also have the same issue. I switched to verizon with total 6 lines. Verizon office agent promised us that we will be getting $300 rebate to switching to verizon with BYOD and if $250 for BOGO. So we brought two new phones with BOGO offer.
Verizon employee submitted our rebate and later I came to know that they applied BOGO rebates for BYOD and BYOD rebates for line under BOGO and all were rejected.
then I informed Verizon that this is a mistake done by verizon employees while they submitted rebate for is and they claimed the fixed the issue.
Later I received one rebate out of six and when I tried to ask about the remaining they first claimed I already received the rebates. That was another try to cheat us. When explained they promised it will come. Later I received other 3 under BYOD. As the rebate for BOGO was not received, I contacted verizon and then I came to knew that they are again submitted for BYOD rebate by verizon employees. I tried to correct them but they were refusing to correct it.
After continues follow up they fixed the submission and now I received email refusing the submission by giving the reason “ Invalidated by Verizon Wireless Redemption“.
We would like to see what's going on with your rebate submission. Let's get to the bottom of this. Please send us a Private Note for assistance.
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