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Refund cancelled order
Dexter91
Member

Okay, so I called Verizon wireless last week about the phone I Preordered last month in October 17 for $1,102.81 dollars that I never received. iPhone 12 Pro Graphite 128 GB. Order number# 19511511. Location code: P175401. The payment was taken in October 20 and was posted on my credit card on October 28. I paid off my credit card on October 29.

So after over a month of waiting for my phone, I called the Verizon Customer Care at 800-922-0204, I told them I never received my item. They told me the reason why I didn't received it because it was stuck on processing. They said there's an option to cancel the order because it didn't shipped out yet. So they canceled it and they told me to just re-order the phone again. I ordered it again and finally got it. Order number # 20215846. Location code: P175401. Price $1,091.81 dollars with $15 dollars off Verizon up rewards included.

But the previous money that I used still didn't received a refund. They basically stole $1,102.81 dollars from me. I need to know when will I get my refund/money back. I don't want to keep waiting for weeks for nothing man. I've seen people had the same problem. They waited for weeks and nothing happen. They never received their refund. It's stressful man. I want my money back. 

 

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Re: Refund cancelled order
9wood
Sr. Member

Something not right here very suspicious your order never got sent that was paid for so to go. This you need to place another order seems paying twice for there mistake

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Re: Refund cancelled order
Dexter91
Member

Yes i got charged twice. 

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Re: Refund cancelled order
vzw_customer_support
Customer Support

As a valued customer, your account billing concerns are our concerns too and we're here to help resolve this matter. No one wants to incur unexpected charges and we'd be more than glad to investigate for you.

Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you  a Private Message on this topic:

 

https://community.verizonwireless.com/inbox

 

RobertC_VZW

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Re: Refund cancelled order
Dexter91
Member

If I still don’t get my refund by next week on Friday? I think I might have to file a dispute on my bank and I’m thinking of changing to a different carrier instead. I’ve been using Verizon for 7 years now and this never happened to me before. 

Re: Refund cancelled order
Avlaruel
Member

Same thing happened to me except I canceled my order. I upgraded a line and selected the buy one get one free promo they cannot find the order for the second line they opened up therefore they can’t find the down payment that I placed on it!!!  Check my post. 

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Re: Refund cancelled order
vzw_customer_support
Customer Support

We absolutely understand how you're feeling, Dexter91. Getting back everything from the order is essential. Please send us a Private Message to check the details with the order. 

ZakC_VZW

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Re: Refund cancelled order
Paris9701
Member

My order was cancelled and my charge hasn't been refunded . 

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Re: Refund cancelled order
vzw_customer_support
Customer Support

We can understand your concern regarding your refund, because we'd want our money back too.  Can you please send us a Private Message, so we can look into this?  *Lisa

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Re: Refund cancelled order
dallashowell89

I recently did a preorder. I ordered 2 pros on one order and a 13 on another. The 13 regular got shipped and delivered. the order made with the pros got canceled by Verizon. I have been told 5 different things. The problem here is the trade in promotion. Which is the only reason we did this upgrade at this time. We would get 800 for our trade ins vs. 440. Which is a big price in the bigger picture. My bill was only going to increase by $20 now if I don't get this fixed it will go up by 40. I will no proceed by accepting a mistake on Verizon's end, which they are unwilling to remediate. I will certainly move to another carrier.

1. One of my lines called in and canceled with the account pin.

2. Fraud department attempted to call and no one answered.

3. There was a payment processing error

4. I was told my 1 rep that a previous rep had cancelled the order.

5. I didn't meet the trade in eligibility criteria.

 

I think Verizon is doing this because there was an issue on their end and they do not want to come out to the public with these mistakes. Or the Fraud Department is making a profit by this action. I used to think that no one could come close to Verizon's customer service. I couldn't be any more wrong. I only have like 5 lines so they won't feel the hit. The company I work for, I manage several hundred lines. If this is the type of customer service received, I am going to seriously look at other carriers. No one should have to go through this.

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