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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Refund
dh_1234
Member

I had ordered an iPhone 12 online and been waiting for almost a week to pick up the phone only to find out it was cancelled and no explanation on why it was cancelled- already terrible customer service. On top of this, there was no receipt saying that I would get a refund back and the payment had already been posted for on my account. Never will I buy a phone from Verizon again. Wondering if I will even get a refund back!?!?

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Re: Refund
vzw_customer_support
Customer Support

dh_1234, we definitely want to help confirm that everything is in order for your order can the refund. So we can help, please send us a Private Note. *Jose

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