Service in south Florida seems to slowly (been going on awhile) going in the wrong direction. First it was data being considerably slower then it used to be but at least usable, now its plain unusable at times with calls dropping regularly. This happens with full reception. So we will have 4 full bars and not be able to send a text or load a web page. There is a spot on my commute that completely disconnects data everytime, and the only way to get it back is turn off cellular data and turn it back on. Its gotten bad enough we are considering switching to another carrier. This was not the case at all a year ago in any of the places we frequent. Even upgraded to a iphone 12 pro recently hoping it would improve things. Have yet to seem more then 3MBPS on 5G which is slower then it used to be on 4G LTE.
Before I jump ship, what are you guys doing to improve this?
We never want any of our customers to have a negative experience while on our network and sincerely apologize that you are. Just to gain clarity, are you experiencing your issues in the same location or does it happen everywhere you go? If it is n the same location, please provide an address.
It's everywhere. There are also particular places I frequent where it is clear that it has degraded... meaning speeds use to be great call never dropped and are now so slow it's unusable and dropped calls are the new norm.
Areas I refer too are Homestead FL, Miami FL, Key Largo FL, and that paticular spot that my data now disconnects every day is US1 at MM106 in Key Largo.
Thank you for clearing that up. If you are experiencing a lack of service everywhere you go, and others on the network are not, we would definitely need to take a look at the device, as well as the account to ensure that we can narrow down the cause. Please send us a Private Message, so we can help you take a closer look.
I just moved to Miami and am experiencing consistently slow, even unusable, cell service. Affects both 5G and LTE. Using an iPhone 12 Pro.
Hello, being on top of your service is vital, especially if you are trying to enjoy it in Miami, the "Magic City". Let's bring the magic back to your service. We sincerely apologize for the delayed response. When did the issue start (did it ever work in Miami)? Aside from moving, any other issues? Aside from slow data, any other problems (calls/texts)? Does this happen in one specific location, or everywhere you go?