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Service keeps dropping anytime
Bella1006
Member

My phone says no service recently. It does it all the time people are calling me and I don’t receive a call but receive text messages. I’m connected to WiFi so I can do everything but call. And no I don’t want to use call with WiFi I know I can do that.  I will have to turn my phone off and back on or hit airplane mode for 30 secs on and off and then it will find service again. This is frustrating. Very!!!!! I don’t care about these run on sentences either. Fix my phone!!!! 

Re: Service keeps dropping anytime
vzw_customer_support
Customer Support

Bella1006 We certainly do want you to have a working phone, and we can complete troubleshooting here. First, I have a few questions. Does this happen at a specific location (indoors/outdoors)? May I have the closest intersection, city, and state?

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Re: Service keeps dropping anytime
9wood
Sr. Member

Seems to be a common problem reported on here myself included

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Re: Service keeps dropping anytime
Bella1006
Member

Fort Valley Georgia 

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Re: Service keeps dropping anytime
vzw_customer_support
Customer Support

Thank you for confirming, Bella1006. We will help get your calls to stop dropping! We would be happy to walk you through some troubleshooting, we would just need the make and model of your phone. Have you already tried a network reset? 

 

- ScottD_VZW

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