I traded 3 phones with a deal of $800 per phone trade in. When I received my boxes to send the phones back Verizon only sent me one box. I contacted Verizon first through chat and then spoke with a representative on the phone. She helped me through the process of being able to send the other 2 phones back. However, on the "new" paperwork the trade in value was $200 instead of $800. I told her that wasn't the deal. She got irritated and told me not to worry, but that it would work itself out but would take a few billing cycles. Well... it's now been 6 month and nothing has changed. Evidently the word sc*m is a bad word now…I’ve also sent a private message to customer support that hasn’t even been acknowledged .