Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Trouble Upgrading Phone after Paying off Early

I paid off my phone two months early yesterday in preparation for the Iphone 12 release and pre-order. When I go to check to see if there's an issue to upgrade my device online (by going through the upgrade link just to see prices) it keeps giving me prices of either $10.17 or $7 for the monthly payment and the rest of the cost being a down payment. However, even though I have 5 lines I've never had to pay a down payment and a down payment of $899 is crazy. Even an Iphone 7 shows it like this. Has anyone else had this issue? Does this have to do with the system not recognizing the early payoff yet? Or is there some other issue that I'm not thinking of?