I don't know why AT&T has coverage in my area when you don't. I tried your suggestions without success. I even visited the Verizon store in Clarkston, WA and they said the new iPhone 12 pro will not roam between my town and the Lewiston, ID plus a lot of users they've talked to are upset about this. I would've not bought this phone had I not done this. It's time to upgrade your towers en route to other towns especially with this phone.
We want to ensure you get the assistance you need with your roaming and service concerns, stevepaint. What is the make/model of your device? Please respond to our Private Note, or send us a new Private Note so we can better assist you.
*Cheyenne
iPhone 12 12 pro max. I lose signal as soon as i leave my Orofino, ID, and don't pick it up until 43 miles later in Lewiston, Id. My son has the exact same phone only he's on AT&T and he is able to roam just fine. Yes, I tried switching it to 4G, with the same result. If you don't update your towers, This will force me to go to AT&T.
Thank you for reaching out to us today. To clarify, does this happen every time?*Estevan
Yes, it's consistently doing this. I suspect many of your towers have not been upgraded to 5G. Even when I switched to 4G still no signal, but my son who's on AT&T and has the same phone maintained service almost the whole way. I'm very disappointed.
Let's further look into this for you and improve your experience with us. Please send us a Private Note.
*Kerry
You've setup the iPhone 12 pro max to where it will not roam. However on AT&T their phone was able to roam on 3G which is needed in my area. Had I known this when first subscribing I would have went with them. When are you going to update your towers?
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