I upgraded my iphone 11 to a 12. I talked to an agent and decided to wait then went on-line and ordered. I have had my 11 for 10 months but it said on the website, I was eligible to upgrade for 127. I decided to do that and now when I got my first bill there is a charge for 104 added to pay the payments for months 11 and 12. I never saw anything telling me there would be that extra 104 charge until I got my bill. Even when I looked at the projected bill it did not reflect that charge. Verizon will lie, cheat and steal from their customers. As soon as I can payoff my 12, I will cancel my account with Verizon and get better service elsewhere.
I always make sure I have all the details about the billing statements I receive, too. We definitely don't want to lose you, and I am more than happy to review your account and make sure you have the answers you're looking for. I will send you a Private Note, so we can begin.
Even their customer service links don't work. This is the worst company I have ever used. ATT and Sprint will get my business as soon as possible. Agents are rude won't get supervisors on the line when requested - wait you out until you have to hang up. Should just write the CEO
I apologize for any frustration and negative experience you had as a result of a disappointment with us, thomasjb. It would be sad to lose you as a valued customer and let we do whatever possible to turn things around. When processing to upgrade, was there any email or information about the offer? Did you go on a new monthly device payment plan for the iPhone 12? Please send us a private message with those details so we can assist you.