We want to look into this further. Please send us a Private Note.
*Rebecca
Where did you go to give it permission ! @Tpallot
To all who are still having this issue, I think I found the solution, and it’s incredibly simple.
After receiving my new iPhone 14 last night, I kept getting the same error mentioned in this thread. I landed on this forum, in addition to many others. Nothing I found provided the solution. But this thread provided enough of a lead so that I was able to figure this out.
If you try to launch the app and get the error, “It looks like your device is not eligible for SMS and you do not have your email-id set up,” try this:
Go to Settings then click Phone. Scroll down to SMS/Call Reporting, and select it. I am willing to bet that the check mark is next to “None”. If so, select “Call Filter”. Return to the Verizon app and you should be good.
Hope this helps, as, apparently, people have been on the phone with Verizon tech support for hours with nothing to show for it. Maybe this simple solution will save you from the madness of this error.
Start a new topic or ask questions in the open forum.
