I cannot use the Verizon app on my new iPhone 12. Why am I getting this error:
“It looks like your device is not eligible for SMS and you do not have your email-id set up.”
Yes. I have also deleted the app and reloaded it, changed my password a d reset my entire device. I spent 30 min on the phone with Apple, who said this must be a Verizon issue. I spent an hour with the Verizon tech who ended up opening a trouble shooting ticket. No resolution yet.
I am able to log into my Verizon on the website. But the Verizon app does not work.
Thank you for confirming that information. I want to ensure we do everything we can to resolve this Verizon app issue.
Just to ensure we are on the same page, is this the My Verizon mobile app that you're having problems with? Where did you purchase your iPhone? Lastly, how long ago did we submit a troubleshooting ticket for this issue?
Got it! Thanks for clarifying that information. I'm confident that we have done all of the necessary troubleshooting for resolving this My Verizon mobile app error issue for you. Let's allow our IT team 5-7 business days for the ticket to be resolved. We will notify you when the ticket has been resolved with the resolution details. Are you okay with that?
Unfortunately, Verizon didn’t know how to fix mine either. After a couple months the error eventually stopped. I just had to log onto a computer to pay my bill during this time. It was so frustrating.
I'm sorry you are having this issue too, with the My Verizon Mobile app. Let's get this resolved.
When was the last time you were able to successfully use the app? Are you getting any error message?
Please elaborate. -Vanessa