Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Verizon app error on new phone
JulieRain
Member

I cannot use the Verizon app on my new iPhone 12. Why am I getting this error: 

“It looks like your device is not eligible for SMS and you do not have your email-id set up.”

Re: Verizon app error on new phone
vzw_customer_support
Customer Support

We would be happy to help, JulieRain! Have you verified that both the app and your phone are fully up to date?

 

ScottD_VZW

0 Likes
Re: Verizon app error on new phone
JulieRain
Member

Yes. I have also deleted the app and reloaded it, changed my password a d reset my entire device. I spent 30 min on the phone with Apple, who said this must be a Verizon issue. I spent an hour with the Verizon tech who ended up opening a trouble shooting ticket. No resolution yet. 
I am able to log into my Verizon on the website. But the Verizon app does not work. 

0 Likes
Re: Verizon app error on new phone
vzw_customer_support
Customer Support

@JulieRain

 

Thank you for confirming that information. I want to ensure we do everything we can to resolve this Verizon app issue.

 

Just to ensure we are on the same page, is this the My Verizon mobile app that you're having problems with? Where did you purchase your iPhone? Lastly, how long ago did we submit a troubleshooting ticket for this issue?

 

AnthonyTa_VZW

0 Likes
Re: Verizon app error on new phone
JulieRain
Member

Yes. My Verizon mobile app. I bought the iPhone on the Verizon website. Ticket was submitted two days ago 

0 Likes
Re: Verizon app error on new phone
vzw_customer_support
Customer Support

@JulieRain

 

Got it! Thanks for clarifying that information. I'm confident that we have done all of the necessary troubleshooting for resolving this My Verizon mobile app error issue for you. Let's allow our IT team 5-7 business days for the ticket to be resolved. We will notify you when the ticket has been resolved with the resolution details. Are you okay with that?

 

AnthonyTa_VZW

0 Likes
Re: Verizon app error on new phone
214Elizabeth
Member

Hi, did you get a resolution? I am having the same issue and verizon doesn't know how to fix it.

0 Likes
Re: Verizon app error on new phone
JulieRain
Member

Unfortunately, Verizon didn’t know how to fix mine either. After a couple months the error eventually stopped. I just had to log onto a computer to pay my bill during this time. It was so frustrating. 

0 Likes
Re: Verizon app error on new phone
vzw_customer_support
Customer Support

I'm sorry you are having this issue too, with the My Verizon Mobile app. Let's get this resolved.

 

When was the last time you were able to successfully use the app? Are you getting any error message?

 

Please elaborate. -Vanessa

0 Likes
Re: Verizon app error on new phone
JulieRain
Member

Please see all the info in previous messages. You’ll get your answers there 

0 Likes