I honestly do not know where to start. Hands down the absolute worst service I have ever received in my life. Do not and I repeat do not trade in phones with verizon. Go In the store and take pictures of them being packaged when you turn them in.. It will help you in the long run in small claims court. Back in July I switched from tmobile and received 4 lines. I traded in 2 iphones. Only 1 was marked as received. I have spent over 15 hours on the phone with the call center who have no authority to make any decisions so i just get the run around. I have no one left to talk to and feel like I have exhausted all available options. My only option left is to go to small claims court to try to recover the money that has been stolen from me. It is truly sad what has happened to customer service. Please heed my warning.
Hello, sd58na4944. We are sorry to hear that one of your trade ins was not marked as received. The good new is that you have reached the right place to get this issue resolved. We have sent you a Private Note to assist you further. *Cassie