Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
WORST CUSTOMER SERVICE
yousifkhoury
Member

after 70 plus hours of damage consistency of incompetent representatives who do not know their job. do not resolve issues and disconnect with you after being on hold over 2 hours everytime call in. WORST SERVICE

Re: WORST CUSTOMER SERVICE
dp62
Member

They do not care Bought a phone for my father he passed away can not get a hold of these wiseguy to turn the phone off. Now they have this board up so other customers can help each other for their not going to or are willing to help. these blockheads reduce their hours because of covid-19 I did not know it spread over the phone. GET BACK TO WORK, YOUR FEARS SHOULD NOT INFRINGE ON PEOPLES LIVES, AND RIGHTS 

Re: WORST CUSTOMER SERVICE
Tigerstep
Sr. Member

Your post doesn't make any sense. Your wait times are also long because other customers would rather sit on hold for 30 minutes instead of using Google.

0 Likes
Re: WORST CUSTOMER SERVICE
vzw_customer_support
Customer Support

This is definitely how we wish you to feel about our service, yousifkhoury. Our customers are our main priority, and we hope you give us the opportunity to turn this situation around. Please let us know how we can help. VianeyP_VZW

0 Likes