Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
all of a sudden bad reception
luetch
Member

used to have 3-4 bars LTE all the time now I'm lucky if I get one.  know its affecting more then just me my whole family has been seeing the same.  zip is 52591 and we've had verizon here for 20yrs and this is the first issue we've had

Tags (1)
0 Likes
Re: all of a sudden bad reception
vzw_customer_support
Customer Support

We value your business as a customer for 20 very long years! It worries us to hear that you are having issues with your service. Have you tried to restart your device to see if the issue continues Is there a particular time of the day when you are having this issue? DavidR_VZW

0 Likes
Re: all of a sudden bad reception
luetch
Member

Multiple times and it’s not just my device my parents brother and sister-in-law too. as soon as we get a mile or two outside town it starts getting better again which is the weird thing town has always been the best reception 

Re: all of a sudden bad reception
randytho
Member

I have noticed a huge degradation in the past 6 months...reception use to be great now I barely get two bars anywhere... been with Verizon since cell service started...won't be with them much longer.

Re: all of a sudden bad reception
vzw_customer_support
Customer Support

luetch, what type of devices do you have? Have there been any changes to your service or any changes to the area such as construction? Do you have roaming enabled on your devices?

 

-Joshua

0 Likes
Re: all of a sudden bad reception
luetch
Member

We all have iPhones multiple different models think it’s iPhone 10-12 mainly all with roaming turned on.  No new construction in the area I’m aware of pretty quite small town 

0 Likes
Re: all of a sudden bad reception
vzw_customer_support
Customer Support

We know how important it is to stay connected. Have you attempted a network settings reset? This will refresh your connection to our tower. If you're not familiar with this reset, please see this link for the steps: https://www.verizon.com/support/knowledge-base-207110/ .

EllisandraC_VZW

0 Likes
Re: all of a sudden bad reception
luetch
Member

This didn’t help any either 

0 Likes
Re: all of a sudden bad reception
vzw_customer_support
Customer Support

Thanks so much for getting back to us. I'm sorry to learn of the issue you're having, and I'd like to take a closer look into this for you. Please send us a Private Note, and we can continue to access the account and provide you with a resolution. 

0 Likes
Re: all of a sudden bad reception
luetch
Member

Private message sent 

0 Likes