device swap - "we are unable to find the details in our system for this device" error

[bhwilde]

Trying to swap two devices on my account but getting the - "we are unable to find the details in our system for this device" error

[vzw_customer_support]

We'd like to help you get your devices all set up and running. Let's get to the bottom of this. Please send us a Private Note for assistance.

[snetherton]

How do I swap my numbers when I am receiving the error message We are unable to find the details in our system for this device

[martjb]

Attempting to swap phones, I get the following error. We are unable to find the details in our system for this device. 

[vzw_customer_support]

We would like to get your phone up and running. Let's get to the bottom of this. Please send us a Private Note for assistance. For faster help, please call us 800-922-0204 or contact us @VZWSupport on Twitter or Facebook.