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Correct Answer!
device swap - "we are unable to find the details in our system for this device" error
bhwilde
Member
‎01-18-2021 09:00 PM

Trying to swap two devices on my account but getting the - "we are unable to find the details in our system for this device" error

24 people had this problem.
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Correct Answer!
Re: device swap - "we are unable to find the details in our system for this device" error
vzw_customer_support
Customer Support
‎01-20-2021 09:14 PM

We'd like to help you get your devices all set up and running. Let's get to the bottom of this. Please send us a Private Note for assistance.

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Correct Answer!
Re: device swap - "we are unable to find the details in our system for this device" error
snetherton
Member
‎05-06-2021 07:18 PM

How do I swap my numbers when I am receiving the error message We are unable to find the details in our system for this device

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Correct Answer!
Re: device swap - "we are unable to find the details in our system for this device" error
martjb
Member
‎07-13-2021 06:36 PM

Attempting to swap phones, I get the following error. We are unable to find the details in our system for this device. 

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Correct Answer!
Re: device swap - "we are unable to find the details in our system for this device" error
vzw_customer_support
Customer Support
‎07-15-2021 07:03 PM

We would like to get your phone up and running. Let's get to the bottom of this. Please send us a Private Note for assistance. For faster help, please call us 800-922-0204 or contact us @VZWSupport on Twitter or Facebook.

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